OUR PRIVACY POLICY

Your privacy is important to us. That’s why we’ve created this simplified privacy policy, to help you easily understand what we do with your information.

ABOUT US

We are Osborne Family Retrievers, with our homepage at www.OsborneFamilyRetrievers.com.
You may contact us at OsborneFamilyRetrievers@gmail.com.
“We”, “us” and “our” on this page refer to Osborne Family Retrievers.

OUR POLICY IN A NUTSHELL

We will NEVER sell your details to anyone else and we’ll NEVER spam you!
You can ALWAYS opt-out of our communications just by telling us.
We promise to never do anything with your information that is not related to our business or aimed at assisting you with the puppies/dogs/products you purchased from us.

THE INFORMATION WE COLLECT

We collect all the information you’d expect for our sites to operate correctly.
For purchases, we collect the name, email address, postal address, and payment details provided, as well as your IP address.
For support questions, we use the return email address to reply to the query.
We may also collect other aggregate information to improve our systems that relate to our business and allow us to give better customer service.

SECURE PURCHASES

Your payment information is handled in the most secure manner possible.
All payment data is secured during the ordering process using encryption.
We NEVER permanently store your credit card details.
Payment data is typically handled by our merchant account holder.

WHAT WE DO WITH YOUR INFORMATION

We will use the information you provide to help complete the service you have asked of us.
For purchases, we will use this data to complete the order -such as sending our download links, or physically mailing out a product.
If you have provided your telephone/cell phone number to us, we may call you to check on your progress with your puppy and maybe offer additional support.
If you have provided your mailing address, we may send you extra material that we deem relevant.
We aim for all of our communications to be helpful to you.
You may opt-out of any communication at any time simply by letting us know.

OUR COMMITMENT TO DATA SECURITY

We don’t take security lightly. We know your information is important.
We have taken measures to prevent unauthorized access, maintain data accuracy, and ensure the correct use of information.
We have appropriate physical, electronic, and managerial procedures to safeguard and secure the information you provide.

OTHER THINGS YOU SHOULD KNOW

We never collect or maintain information from those we know are under 18.
Our sites and products are aimed at responsible adults, aged 18 or over.